Effective date: 11/8/26 Last updated: 11/8/26
 

Who we are

EQ dogs LLC, known as EQ Dogs, provides dog training services in Minnesota. This policy explains how we handle personal information when you visit eqdogs.com, inquire about training, communicate with us or become a client. Contact us at wedontbite@eqdogs.com or (320) 333-8248 with questions or privacy requests.
 

Information we collect

Information you provide may include your name, email address, phone number, address or service location, scheduling preferences, inquiry details and communication choices. You may also give us your dog's name, training goals, behavior history, care needs and other information relevant to assessing or providing training.
 

When you become a client, we may keep program agreements, appointment and training records, care instructions, invoices, payment status and correspondence. If you pay through a payment provider, that provider handles payment credentials under its own terms and privacy practices. Please do not send full card numbers or sensitive personal information in an inquiry.
 

Our website and service providers may collect technical information such as IP address, browser and device details, pages visited, referring links, timestamps and cookie identifiers. When available, inquiry records may include advertising source, campaign, matched keyword and click identifiers supplied through a link or form. A matched advertising keyword is not necessarily the exact phrase you searched.
 

How we use information

We use information to respond to inquiries, assess whether our services are suitable, schedule consultations, administer training, provide customer support, maintain records and manage payments. We also use relevant records to protect safety, prevent misuse, meet legal obligations and resolve disputes.
 

Where permitted and consistent with your choices, we may send the communications you requested and evaluate how people find our business. We do not treat an inquiry, a call or a booking as permission for every type of communication. Our team makes decisions about program fit, availability and enrollment.
 

Text messages and email

If you opt into texting, use STOP in reply to an EQ Dogs message to unsubscribe, or contact us for help. See the text messaging section of our Terms of Service for program details.
 

Call recording

Calls to our designated tracking numbers are recorded for training and quality assurance, with an audible notice. Recordings and related call details are handled as business records. If you prefer not to be recorded, end the call and email wedontbite@eqdogs.com to arrange another way to communicate. This policy does not replace the notice or consent required for a particular call.
 

Service providers and other disclosures

We use providers that support website hosting, scheduling, record management, communications, payment processing and business administration. They receive information needed for their work on our behalf. We may also disclose information when required by law, to protect people or legal rights, or as part of a business transfer subject to appropriate safeguards.
 

We do not sell personal information for money. We do not provide mobile numbers, mobile information or text-message consent to other businesses for their marketing or promotional use. Providers supporting our own customer service and message delivery may process what is needed to perform those services; they are not authorized to use that information to market independently to you. Text-message opt-in records are excluded from other disclosure purposes described in this policy, except where disclosure is legally required.
 

Cookies and advertising measurement

Cookies can support site operation, preferences and visit measurement. Browser controls let you block or delete some cookies, which may affect site features. We obtain permission for optional technologies where required.
 

Campaign details help us understand inquiry sources. We honor legally required opt-out signals and choices for applicable processing.
 

Retention and security

We keep information as reasonably needed to provide services, maintain necessary business and tax records, document permissions, handle disputes and meet legal obligations. Retention depends on the record type, our relationship and legal requirements. We then delete or de-identify records, subject to legal holds and backup cycles.
 

We use reasonable administrative and technical safeguards and limit access to people and providers who need information for their work. No transmission or storage system is completely secure.
 

Your choices and privacy requests

Email wedontbite@eqdogs.com with a description of your request. Depending on applicable law, you may have rights to access or obtain a copy of personal information, correct inaccuracies, request deletion, withdraw consent, or opt out of a sale, targeted advertising or certain profiling. We may verify your identity and any representative's authority before acting. Some records may need to be retained for legal or business reasons allowed by law.
 

We respond within the time required by applicable law, explain any permitted extension or denial, and do not unlawfully discriminate against you for exercising privacy rights. To appeal a denial where an appeal right applies, reply to our response or email the same inbox with Privacy appeal in the subject. We will explain the outcome and any further complaint options available to you.
 

Children and external services

Our website and inquiry services are directed to adults arranging dog training. We do not knowingly collect personal information online from children under 13. If you believe a child has supplied information, please contact us so we can address it. External booking, payment and social-media services have their own privacy practices.
 

Changes and contact

We will post updates here with a revised date and provide additional notice when required. For privacy questions, contact EQ Dogs at wedontbite@eqdogs.com or (320) 333-8248. 

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EQ dogs LLC
1022 13th Ave SE
Saint Cloud, MN 56304-1734, USA
Phone: (320) 333-8248
Email: wedontbite@eqdogs.com